River Belle Casino Privacy Policy

River Belle Casino respects the privacy of people who visit our website, create an account, use our services, contact our support team, or otherwise interact with the casino. This Privacy Policy explains what information we may collect, why we use it, how we protect it, and the choices available to you.

This policy applies to information processed through River Belle Casino websites, account areas, games, promotions, customer support channels, and related services. By using the platform, you acknowledge that your information may be handled as described below. River Belle Casino is intended for individuals aged 18 and over.

Information We Collect

We collect information that is necessary to operate the casino, provide customer support, maintain account security, and meet applicable operational requirements. The information we collect may vary depending on how you use River Belle Casino.

Information you provide

• Identity and contact details, such as your name, date of birth, address, telephone number, and email address.
• Account credentials and profile information, including your username and preferences.
• Transaction details, including deposits, withdrawals, payment methods, amounts, and transaction history. Payment information may be processed by external payment providers and may not be stored directly by us.
• Information supplied during account verification, such as documents or details used to confirm identity, age, residence, or account ownership.
• Messages, requests, complaints, and other information you provide when communicating with customer support.
• Information submitted when entering promotions, tournaments, surveys, or other activities offered by River Belle Casino.

Information collected automatically

When you access the platform, we may record technical and usage information, including your IP address, device type, operating system, browser details, language settings, approximate location, pages visited, game activity, access times, referral sources, and interactions with features. We may also collect information about errors, system performance, and security events.

Some information may be combined with account details or information received from service providers where this is reasonably necessary for security, verification, customer service, or platform administration.

How We Use Information

River Belle Casino uses personal information for clear and legitimate business purposes connected with providing the platform. These purposes may include:

• Creating, administering, and maintaining your casino account.
• Processing deposits, withdrawals, bonuses, rewards, and other transactions.
• Verifying identity, age, account ownership, and eligibility to use particular services.
• Providing games, account features, customer support, and requested information.
• Monitoring activity for fraud prevention, account protection, responsible operation, and the detection of misuse.
• Maintaining, testing, troubleshooting, and improving the performance and functionality of the website.
• Sending service messages, security notices, transaction confirmations, and other essential communications.
• Sending promotional communications where permitted and where you have provided the required permission or otherwise have an applicable choice.
• Managing promotions, surveys, competitions, and loyalty features.
• Responding to complaints, disputes, legal requests, and enquiries from authorised parties.
• Establishing, exercising, or defending legal rights and protecting the interests of River Belle Casino, its users, and service providers.

We may use aggregated or de-identified information for analysis, reporting, service planning, and other business purposes. Such information is designed not to identify you directly.

Cookies and Similar Technologies

River Belle Casino may use cookies, software development kits, pixels, local storage, and similar technologies. These tools can help the website remember settings, keep you signed in, support essential functions, understand usage patterns, and improve navigation.

Types of technologies we may use

• Essential technologies required for account access, security, session management, and core platform functions.
• Preference technologies that remember settings such as language, display options, or other choices.
• Analytics technologies that help us understand traffic, feature usage, and technical performance.
• Marketing technologies, where used, that help measure campaigns or present more relevant communications.

Your browser or device may allow you to block, delete, or limit cookies. Disabling essential technologies may prevent some account or casino features from working properly. Where a consent choice is offered, your selected preferences will be applied as described in the relevant notice.

Data Sharing

We do not treat personal information as a product for general sale. We may share information with carefully selected recipients when necessary to provide services, protect users, operate the platform, or comply with applicable obligations.

Recipients may include payment processors, identity and age verification providers, hosting and technology companies, customer support providers, security and fraud prevention specialists, analytics providers, professional advisers, and companies assisting with promotions or communications. These providers are expected to handle information according to their role and applicable contractual or legal requirements.

Information may also be disclosed to authorities, courts, regulators, law enforcement bodies, or other authorised parties when we reasonably believe disclosure is required or appropriate. We may share information in connection with a business transfer, restructuring, merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

River Belle Casino may share information internally with relevant teams and affiliated entities where this supports account administration, security, customer service, or technical operations.

Data Security

We use administrative, technical, and organisational safeguards intended to reduce the risk of unauthorised access, alteration, loss, misuse, or disclosure. These measures may include access controls, authentication procedures, encryption or secure transmission methods, monitoring, staff guidance, and security testing.

No website, network, payment method, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a suitable password, and contacting River Belle Casino promptly if you suspect unauthorised access or unusual account activity.

Access to personal information is limited to people and providers who need it for an authorised purpose. Security controls may be updated as technology, risks, and our services change.

Data Retention

We retain personal information only for as long as it is reasonably required for the purposes described in this policy. The retention period depends on the type of information, the reason it was collected, the continuing relationship with you, security needs, dispute considerations, and any applicable recordkeeping expectations.

When information is no longer needed, we may delete it, anonymise it, or place it beyond active use. Some information may remain in secure backups for a limited period before being overwritten. Where a legal claim, investigation, security issue, or account dispute exists, relevant information may be retained until the matter is resolved.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to your personal information. These may include the ability to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or out of date.
• Ask for deletion of information where there is no continuing reason for us to retain it.
• Object to or request limits on certain processing activities.
• Withdraw consent where processing is based on consent, without affecting earlier processing.
• Request a copy of information in a usable format where data portability applies.
• Opt out of promotional communications by using the available unsubscribe option or account settings.

These rights may be subject to exceptions, verification requirements, technical limitations, or other lawful conditions. We may need to confirm your identity before responding. If you make a request, please provide enough information for us to understand what you are seeking. You may also have the right to raise a concern with an appropriate privacy authority or other relevant body.

Third-Party Services

The River Belle Casino platform may contain links, integrations, payment options, games, advertisements, or other features supplied by third parties. These providers may collect and process information under their own privacy notices and terms. This policy does not govern practices that are outside our control.

We encourage you to review the privacy information of any third-party service before submitting personal details or using its features. A link or integration does not necessarily mean that River Belle Casino endorses every aspect of that provider's privacy practices.

International Transfers

Some of our service providers, technology systems, or affiliated entities may be located outside the place where you live. As a result, personal information may be accessed, stored, or processed in another country.

Where information is transferred internationally, River Belle Casino seeks to use reasonable safeguards appropriate to the circumstances. These may include contractual protections, access restrictions, security measures, and arrangements designed to support lawful processing. The protections available in another country may differ from those in Canada or your place of residence.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The updated version will be made available through the relevant River Belle Casino website or account area, together with a revised effective date where appropriate.

Changes will apply from the date they are posted unless a different date is stated. We encourage you to review this page periodically. If a change materially affects how we handle information, we may provide an additional notice through the platform or another suitable communication channel.

Contact Information

If you have a question about this Privacy Policy, wish to exercise a privacy right, or need assistance with an information-related concern, contact River Belle Casino at [email protected]. Please do not send payment card numbers, passwords, or other highly sensitive information in an initial message unless specifically requested through a secure process.

We will review privacy enquiries and may ask for information needed to verify your identity and understand your request. Our response may depend on the nature of the enquiry, the information involved, and any applicable limitations on disclosure.

Last updated: 9 September 2026